Q: How do I place an order?
A: You can browse products on the website, add your desired items to your cart, and complete payment to place your order.
Q: Can I modify or cancel my order?
A: Please contact us as soon as possible after submitting your order. If the item has not yet been shipped, we will do our best to modify or cancel your order.
Q: What payment methods are available?
A: We support major credit cards and electronic payment methods.
Q: How long does it take for my order to ship?
A: Orders are generally processed and shipped within 1-2 business days. There may be slight delays during peak periods.
Q: How do I track my order?
A: After shipment, we will provide a tracking number. You can check the tracking status through our website or the logistics company’s official website.
Q: What is the return policy?
A: You can apply for a return within 30 days of receiving the goods, regardless of whether the goods are opened. Please ensure the goods are in their original condition and provide your order information.
Q: How long does a refund take? A: We will process your refund within 3-7 business days after receiving and inspecting the returned goods. The exact arrival time may vary depending on the bank or payment platform.
Q: How long does international shipping take?
A: International orders typically take 7-20 business days to arrive, depending on the destination and customs clearance.
Q: Do I need to pay customs duties for international orders?
A: International orders may involve customs duties or import fees, which are borne by the buyer. Please consult your local customs office for details.
Q: What should I do if I receive a defective product?
A: If there is a quality problem with the product or the wrong item was sent, please contact us immediately. We will assist with returns, exchanges, or refunds.
Contact Us
Email: whitneyrhodes@furritogoods.com
Phone: +1 (839) 266-6607